At Tøree Hair Tools, customer satisfaction is our priority. We strive to provide high-quality products, but if you receive a defective or damaged item, we are here to assist you.
1. Return & Refund Eligibility
We only accept returns and refunds under the following conditions:
✔️ The item is defective or damaged upon arrival.
✔️ You contact us within 3 days of receiving the product.
✔️ You provide proof of purchase and clear photos of the issue.
❌ We do NOT accept returns or refunds for:
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Change of mind or incorrect purchase.
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Dissatisfaction with performance.
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Normal wear and tear or damage caused by misuse.
2. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
1️⃣ Email us at asthaarya8925@gmail.com within 3 days of delivery.
2️⃣ Include your order number, photos of the defect/damage, and a description of the issue.
3️⃣ Our team will review your request and respond within 3-5 business days.
4️⃣ If approved, we will provide a replacement or issue a refund based on the situation.
3. Refund Process
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Approved refunds will be processed within 7-10 business days to your original payment method.
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If a replacement is offered, we will arrange shipping details accordingly.
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Refunds will not include any shipping charges.
4. Exchanges
If you receive a defective product, we may offer an exchange instead of a refund. The exchange will be for the same product only.
5. Late or Missing Refunds
If you haven’t received your refund yet:
🔹 Check your bank account again.
🔹 Contact your credit card company; it may take some time for the refund to reflect.
🔹 If the issue persists, email us at asthaarya8925@gmail.com.
6. Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Policy Updates
Tøree Hair Tools reserves the right to update this policy at any time. Any changes will be posted on this page.
8. Contact Us
For any return or refund inquiries, please contact:
📧 Email: asthaarya8925@gmail.com